Frequently asked questions.

Arrival time depends on where you are, traffic and weather. When you call, the dispatcher gives you an honest estimate up front and keeps you updated while the driver is en route.

Charlotte and Mecklenburg County, plus Concord, Huntersville, Matthews, Pineville, Gastonia, Mooresville, Kannapolis, Mint Hill, Fort Mill and Rock Hill. If you're nearby but not listed, call — we'll tell you straight away if we can help.

Cars, SUVs, pickups, vans and motorcycles, plus fleet and commercial vehicles. Tell the dispatcher what you drive so we send the right truck.

Yes — jump starts, flat tire changes, lockouts and fuel delivery, 24 hours a day.

Payment is collected when the job is complete. Ask the dispatcher which payment methods are accepted when you book. Business accounts can be invoiced.

Yes. Scheduled transport is available for dealer moves, auctions, repair shop runs and relocations — call or use the request form and choose a date.

Yes. (980) 529-5237 is answered around the clock — nights, weekends and holidays included.

We use both. Which truck we dispatch depends on the situation — the vehicle, where it is and where it's going. If you have a preference, please let us know when you call or in your request.

In most cases, yes — let the dispatcher know how many people need a ride when you call so we can plan for it.

Anywhere you choose: your home, a repair shop, a dealership or a storage location. Local and long-distance tows are both available.

A day or two ahead is ideal, but call anytime — same-day transport is often possible depending on the schedule.

Yes. Tell us when you book so we bring the right equipment for loading a vehicle that doesn't roll, steer or brake.

Yes. Have the paperwork or release ready and let us know who to ask for on site.

Jump starts, flat tire changes (using your spare), vehicle lockouts and fuel delivery. If a repair on the spot isn't possible, we can tow you.

We mount your spare. If you don't have a usable spare, we can tow the vehicle to a tire shop of your choice.

Yes — tell the dispatcher the vehicle type so we send the right equipment.

Not when it's done correctly. We use professional jump packs with surge protection and connect at the manufacturer's recommended points.

If the battery is at the end of its life, a jump will only get you so far. We'll tell you honestly and can tow you to a shop if needed.

Yes. Portable jump packs mean we don't need to park nose-to-nose — just tell us the deck level and space.

We install your spare on site. For a patch or a new tire, we can tow you to a tire shop.

We'll tow the vehicle to a tire shop or anywhere you choose.

Yes. If the shoulder is too narrow to work safely, we'll load the vehicle and move it somewhere safe first.

Enough to get you safely to the nearest gas station so you can fill up.

Tell the dispatcher what fuel your vehicle uses when you call so we can confirm before we head out.

Some vehicles need a few tries or a jump after running dry. If it still won't start, we can tow it.